Politique de remboursement

Effective Date: May 11, 2026

At TheDressExpress, we want you to love your order. If there’s an issue with your item, we’re here to help.

Returns

Due to the nature of our fulfillment process and international suppliers, we only accept returns under specific conditions.

We accept returns or replacements if:

You received the wrong item
Your item arrived damaged
Your item arrived defective
Part of your order is missing
Your package was lost in transit

To be eligible for a return or replacement:

You must contact us within 7 days of delivery
The item must be unused and in its original condition
You must provide clear photos or videos showing the issue

Non-Returnable Situations

We do not accept returns or refunds for:

Incorrect sizing chosen by the customer
Change of mind
Minor differences in color due to screen settings
Normal loose threads, wrinkles, or slight packaging damage
Items damaged through misuse or improper care

Please review sizing charts carefully before placing your order.

Refunds

Once your claim is reviewed and approved, we may offer:

A replacement item
Store credit
A partial refund
A full refund (depending on the issue)

Refunds are processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this period, your order may already be processing or shipped and can no longer be cancelled.

Return Shipping

In most cases, customers are not required to return the item. If a return is requested, customers are responsible for return shipping costs unless the error was caused by us.

We recommend contacting us before sending any item back.

For any refund or return requests, please contact us at:

Email: thedressexpress.shop@gmail.com

Please include: