Politique d’expédition
Effective Date: May 11, 2026
Thank you for shopping with The Dress Express. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Please note that processing times may be extended during:
- Holidays
- Sales events
- New collection launches
- High-volume periods
Shipping Times
Estimated shipping times may vary depending on your location and selected shipping method.
Estimated Delivery Times
-
Standard Shipping: 5–14 business days
Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Shipping method selected
- Order weight and size
We may occasionally offer free shipping promotions on qualifying orders.
International Shipping
We currently ship to select international destinations.
International customers are responsible for:
- Customs duties
- Import taxes
- Additional carrier fees required by their country
The Dress Express is not responsible for delays caused by customs clearance procedures.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information (if available).
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for:
- Delays caused by incorrect addresses
- Packages delivered to the wrong address due to customer error
- Additional shipping charges required for returned packages
Lost or Stolen Packages
The Dress Express is not liable for lost or stolen packages marked as delivered by the shipping carrier.
If your package is missing, we recommend:
- Checking with neighbors or household members
- Contacting the shipping carrier directly
- Reaching out to our support team for assistance
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We will work to resolve the issue as quickly as possible.
Shipping Delays
While we strive to deliver all orders on time, we are not responsible for shipping delays caused by:
- Weather conditions
- Carrier disruptions
- Customs processing
- High shipping volumes
- Events beyond our control
Contact Us
If you have any questions about shipping, please contact us: thedressexpress.shop@gmail.com